Monitoring Management
MyWorld Management Console
Once an environment has been built simply double-click the new customer’s name to see the ‘My World’ management screen. The MyWorld management console enables customers to view and interactively manage built environments. It contains a zoom function which adjusts the viewing window to suit the complexity of the environment and a top tool bar where customers can edit an existing environment or access ticketing, reporting and your resource centre.
- Logon console view
- High level traffic light view of a clients status
- Provides a consolidated view of all a clients at each level
- Easy access to any clients environment to troubleshoot
- Integrated ticketing for support
- NOC style view for support
- Direct intervention on a clients service including firewall and servers
- Reports
Management
Access individual servers by simply clicking on them to further configure the individual components to the client’s requirements or troubleshoot an issue.
Monitoring
Click between the individual servers on the right panel which provides more granular monitoring and status information for individual infrastructure components.
Reports
Selecting ‘History’ will display a historical graph of the selected monitored value. Access reports on historical performance of servers and components. The drop down menu may be used to select the Time Range for the graph. The default is the last 4 hours. Possible values are 4 hours, 24 hours, One Week, One Month, One Year or All to display graphs of all the time ranges in a single window.
Snapshots
Snapshot status and history is also available in the right hand panel.
Ticketing
Support tickets can be raised at any time, again the ticketing system has been structured to operate in a three tier fashion, providing an escalation path and single communications record for issues between the end user and reseller and back to the infrastructure provider.
