Why choose Fort Technologies as your managed IT service provider? 7 great reasons

Customer Service.

Every Fort client is appointed a commercial account manager and primary support contact; these two contacts can field all operational and commercial enquiries a client may have. At Fort we pride ourselves on timeliness of assistance, where both contacts are unavailable other teams members seamlessly fill in or where a support issue has been raised the escalation paths within client’s service packs are activated.

Flexibility.

Your business has unique technology and business needs.Fort will work closely with you to customise a flexible solution with a fixed monthly cost that fits your budget. Our scalable services will grow with you, which is essential to the growth and ongoing success of your business. Getting your IT services up and running with Fort is quick and painless.

Security.

Fort Technologies delivers the highest levels of physical and logical security, without any compromise in performance or availability. Our facilities and offices are always open for our customers to visit and see how we work.

Reliability.

The strength of our infrastructure, support systems and operations team guarantees that your systems and network will operate uninterrupted. With remote management, monitoring and alerting Fort responds quickly and efficiently should any service issue start to evolve.

Future Proof Services.

A critical success factor in choosing a managed service provider is being able to manage your providers well. Naturally, it’s easier to manage one provider than it is to manage several. Fort can handle your requirements now—and in the future.

Service Level Agreement. 

All our services come with written service level agreements that clients receive once they have signed up to a new service. These include a comprehensive list of responsibilities, support details, response times and escalation procedures.

Expertise.

Information Technology is complex and requires knowledge from multiple disciplines. Our operations team is a specialist group of people with a wide range skills and industry experience, backed by the appropriate industry and vendor accreditations. Fort only recruits engineers of the highest technical standards and through our policy of continuous learning we endeavour to maintain this high standard.